Privacy & Policy

At FashionShop, we value the privacy and security of your personal information. This Privacy Policy explains what information we collect when you use our website, create an account, place an order, or contact us, and how we use, protect, and share that information.

This policy applies to personal information collected through the FashionShop website and through direct communication with us.

1. What Information Do We Collect?

Depending on how you use our website and services, we may collect the following types of information:

• Contact Information: Your name, mobile number, and email address.
• Order Information: Billing and delivery addresses, ordered products, and purchase details.
• Account Information: Information provided when creating an account and any saved addresses.
• Payment Information: Payment method used, transaction ID, and payment status.
• Customer Support Information: Questions, complaints, reviews, and any images or other information you provide to help us resolve an issue.
• Technical Information: IP address, browser and device type, pages visited, and relevant website usage logs.
• Affiliate or Referral Information: If you participate in our affiliate or referral program, we may collect information necessary to calculate commissions and process payouts.

2. Why Do We Use Your Information?

We use the collected information for the following purposes:

• To receive, confirm, process, and deliver your orders.
• To verify payments and process returns, replacements, and refunds.
• To manage your account and provide customer support.
• To send important updates regarding your orders or services.
• To improve website functionality, performance, and security.
• To detect fraudulent orders, suspicious activities, and unauthorized access.
• To maintain financial records and other documentation as required by applicable laws.

We process your information based on your consent, where applicable, the necessity of fulfilling an order or contract, or other lawful grounds permitted by applicable laws. Simply visiting our website does not mean you consent to every type of data processing.

3. Who Do We Share Your Information With?

We may share limited personal information with the following parties when necessary to provide our products and services:

• Courier and Delivery Companies: Your name, phone number, and delivery address to ensure successful delivery.
• Payment Service Providers: Information required to process, verify, or refund transactions.
• Technical Service Providers: Necessary information for hosting, website maintenance, and communication services.
• Warranty and Service Providers: Information required to handle your service or warranty requests.
• Legal Authorities: Information required to comply with lawful requests or applicable legal obligations.

We do not sell your personal information as part of our business operations. When sharing information with service providers, we take reasonable steps to ensure that only the information necessary for the intended purpose is shared.

4. Cookies and Similar Technologies

Cookies are small files stored in your web browser. We may use essential cookies to keep your shopping cart active, manage login sessions, and remember your preferences.

If we use additional cookies or tracking technologies for analytics or advertising purposes, we will explain their purposes and obtain your consent before using them where required.

You can delete or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features, including your shopping cart, login, and checkout functionality.

5. Payment Security

When you use online payment services, the relevant payment service provider may process your information according to its own security measures and privacy policy.

Our customer support representatives will never ask for your payment PIN, OTP, card CVV, or account password. Please do not share such information through email, WhatsApp, or any other messaging platform.

6. Promotional Communications

With your consent, we may send you promotional messages about new products, special offers, discounts, and other marketing activities.

If you no longer wish to receive promotional communications, you can follow the instructions provided in the message or contact us directly.

Even if you opt out of promotional messages, we may still send essential communications regarding ongoing orders, payments, deliveries, or security-related matters.

7. How Long Do We Retain Your Information?

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal obligations.

Information related to orders, transactions, warranties, complaints, or disputes may need to be retained even after the relevant service has been completed for accounting, record-keeping, or legal purposes.

When the information is no longer required, we take appropriate steps to securely delete it or retain it in a form that cannot identify you.

8. Data Security and International Processing

We implement appropriate technical and organizational security measures to reduce the risk of unauthorized access, alteration, disclosure, or loss of personal information.

However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

If our hosting or other technical service providers require personal information to be stored or processed outside Bangladesh, we will follow applicable laws and relevant data protection requirements.

9. Your Privacy Rights

Subject to applicable laws and their conditions, you may have the right to:

• Request access to the personal information we hold about you or obtain a copy of it.
• Request corrections to inaccurate or incomplete information.
• Request the deletion of your personal information or restriction of its use, where applicable.
• Withdraw your consent to consent-based data processing.
• Raise objections or complaints regarding the use of your personal information.

We may request limited information to verify your identity before processing your request.

Please note that information required to be retained under applicable laws may not be deleted immediately. We will also inform you if certain information is essential for providing our services.

10. Children’s Personal Information

Minors should use our services under the supervision of a parent or legal guardian.

If processing a child’s personal information becomes necessary, we will follow applicable laws regarding parental or guardian consent and appropriate safeguards.

If you believe that your child’s personal information has been submitted to us inappropriately, please contact us.

11. Reviews and External Websites

If you submit a review on our website, your display name and review may be visible to other visitors.

Please avoid including your phone number, address, payment details, or any other sensitive personal information in public reviews.

If you visit WhatsApp, social media platforms, or other external websites through links on our website, the privacy policies of those respective platforms will also apply.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updated version will be published on our website. If there are significant changes to how we use your personal information, we may provide a separate notice or request your consent again where necessary.

13. Contact Us and Privacy Complaints

If you have any questions, concerns, or requests regarding your personal information, privacy, or the exercise of your privacy rights, please contact us:

FashionShop

Email: [Your Contact Email]

Phone: [Your Contact Number]

Address: [Your Business Address]

We will make reasonable efforts to review and respond to your privacy-related inquiries.