Return & Refunds

At FashionShop, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read our Return, Refund & Replacement Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement under the following circumstances:

• You received a damaged or defective product.
• You received a product different from what you ordered.
• The product is missing essential parts or accessories.
• The product does not match the description provided on our website.
• The product qualifies for a return under applicable consumer protection laws.

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by its original packaging, tags, accessories, and proof of purchase, where applicable.

2. Non-Returnable Products

The following products may not be eligible for return or replacement unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

• Products damaged due to misuse, negligence, or improper handling.
• Products showing signs of unauthorized repair or modification.
• Personal care or hygiene products that have been opened or used.
• Products specifically marked as non-returnable on the product page.
• Products returned without essential accessories or original packaging, where these are required for verification.

3. Return Request Period

Please contact us within 48 hours of receiving your order if you notice any damage, defect, missing item, or incorrect product.

For other return requests, the applicable period and conditions will be communicated according to the product category and relevant consumer protection requirements.

Requests submitted after the applicable return period may not be accepted unless required by law.

4. How to Request a Return or Replacement

To request a return or replacement, please follow these steps:

1. Contact our customer support team through phone, email, or WhatsApp.
2. Provide your order number and registered mobile number.
3. Explain the reason for your return or replacement request.
4. Share clear photos or videos of the product if requested.
5. Wait for our support team to review and approve your request.
6. Follow the return instructions provided by our team.

Please do not send any product back without contacting us and receiving return instructions.

5. Refund Policy

If your refund request is approved, we will process the refund according to the original payment method or another mutually agreed payment method.

Refunds may be issued in the following situations:

• The product is unavailable after order confirmation and payment.
• You receive an incorrect, damaged, or defective product and a refund is approved.
• Your order is cancelled before shipment, where eligible.
• A returned product is approved for a refund.
• Any other situation where a refund is required under applicable laws.

6. Refund Processing Time

Once your refund is approved, we will initiate the refund process.

Estimated processing times may vary depending on the payment method:

• bKash / Nagad / Rocket: Usually within 3–7 business days.
• Bank Transfer: Usually within 5–10 business days.
• Online Payment Gateway: Processing time depends on the respective payment provider and bank.

These are estimated timelines and may vary due to payment provider or banking procedures.

7. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to product availability and eligibility.

If the same product is unavailable, we may offer an alternative product with your approval or process a refund, as applicable.

8. Return Shipping Charges

• If the return is due to our mistake, such as sending an incorrect or defective product, FashionShop will bear the applicable return shipping cost.
• If the return is due to a customer’s change of mind or other personal reasons, the customer may be responsible for return shipping charges, where permitted by applicable law.
• Any shipping charges will be communicated before the return is arranged.

9. Order Cancellation

You may request order cancellation before the product is shipped.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible. In such cases, please contact our support team for assistance.

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our Refund Policy.

10. Important Conditions

• Please check your product carefully upon delivery.
• Keep the original packaging and accessories until you are satisfied with your purchase.
• We may request photos, videos, or other information to verify a return or replacement claim.
• Refunds and replacements are subject to product inspection and approval, where applicable.
• Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws of Bangladesh.

11. Contact Us

If you have any questions regarding returns, refunds, replacements, or order cancellations, please contact our customer support team.

FashionShop

Email: [Your Contact Email]

Phone: [Your Contact Number]

WhatsApp: [Your WhatsApp Number]

Address: [Your Business Address]

We appreciate your trust in FashionShop and are committed to resolving your concerns fairly and professionally.

Thank you for shopping with FashionShop!